Get expert guidance for troubleshooting, printer setup, and everyday maintenance with one year of remote technical support.

Haolic Care Basic is designed for owners who need ongoing assistance, including those with out-of-warranty printers, secondhand equipment, or printers purchased outside our official website. Supported brands and models must be confirmed before purchase.

What’s Included

• Remote troubleshooting and technical support

• Software installation and upgrade guidance

• Routine maintenance guidance

• Print settings adjustment assistance

• Printer operation training and answers to common questions

• Remote guidance for replacing purchased parts

What’s Not Included

• Free replacement parts or maintenance supplies

• Parts shipping costs

• On-site service

• Paid software licenses or paid upgrades

If replacement parts are needed, they must be purchased separately.

Service Term

Your 12-month service period begins immediately upon payment. Remote support is provided during our published support hours.

This plan provides remote technical assistance and does not extend hardware warranty coverage.