Sales & Technical Support
Thank you for choosing Haolic printer. Whether you need help choosing the right printer, setting up your machine, troubleshooting an issue, or finding the right support resource, our team is here to help.
Sunday–Thursday, 6:00 PM–2:30 AM PT
Email inquiries are typically answered within 1 business day.
Before You Contact Us
For faster assistance, please include your order number, printer model, and a clear description of your question or issue when contacting us.
How We Can Help
Printer Setup Assistance
Guidance for first-time setup, re-installation, software setup, and basic operation.
Troubleshooting
Help with error codes, connection issues, software questions, and print quality concerns.
Maintenance Advice
Tips for cleaning, daily care, firmware updates, consumables, and long-term printer maintenance.
Parts and Repairs
Assistance with warranty claims, replacement parts, repair guidance, and service options.
Quick Tips for Faster Support
To help us review your case efficiently, please prepare the following information before contacting us:
- Order number, printer model, and serial number if available.
- A clear description of the issue, including any error code or symptoms.
- Photos, screenshots, or short videos showing the problem.
- Any troubleshooting steps you have already tried.
Additional Support Resources
Outside our live support hours, you can also explore our manuals, software, tutorials, and community resources.
Need direct help? Contact Haolic support at service@haolic.com. We’re committed to helping you resolve issues quickly and clearly.