Refund Policy

Cancellations

Please note that most orders require 3–5 working days for processing, inspection, packaging, and dispatch.

• If you request a cancellation within 48 hours after placing the order and the order has not yet shipped, you may be eligible for a full cancellation.
• Once an order has been shipped, it can no longer be cancelled. You may contact us to discuss a return or other available solution.
• Approved refunds will be issued to your original payment method within 3–5 business days. Actual posting time may vary depending on your bank or payment provider.

Return Eligibility

Return requests must be submitted within 30 days of purchase. To request a return, please contact our support team at service@haolic.com before sending anything back.

To be eligible for a return, the item should meet the following conditions:

• The item is unused, undamaged, and in original condition.
• The item is returned with its original packaging, accessories, manuals, parts, and protective materials.
• The item is properly packed to prevent damage during return shipping.
• The return has been approved by Haolic before shipment.

Non-Returnable or Limited-Return Items

Some products may not be eligible for return, or may only be eligible for partial refund, depending on their condition and product type.

• Used printers, installed printheads, opened ink, powder, film, or other consumables may not be eligible for return.
• Items that are damaged, missing parts, modified, or not in original condition for reasons not caused by Haolic may only be eligible for a partial refund.
• Final sale, clearance, custom, or special-order items may not be eligible for return unless they arrive defective or damaged.
• Shipping fees, taxes, duties, customs fees, or payment processing fees may be non-refundable unless otherwise required by applicable policy.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or different from what you ordered, please contact us at service@haolic.com within 72 hours of delivery.

Please include:

• Your order number;
• Photos or videos of the product issue;
• Photos of the packaging, shipping label, and any visible damage;
• A clear description of the problem.

Depending on the issue, we may offer troubleshooting support, replacement parts, repair assistance, exchange, refund, or another suitable solution.

Return Shipping Costs

• If the return is due to customer reasons, such as ordering the wrong item, changing your mind, or no longer needing the product, the customer is responsible for return shipping costs.
• If the return is due to our error, such as sending the wrong item or a confirmed product defect, Haolic will help cover the appropriate shipping solution after review.
• For high-value items, we recommend using a trackable shipping service and purchasing shipping insurance. Haolic is not responsible for lost or damaged return shipments arranged by the customer.

Refunds

Once your return is received and inspected, we will notify you by email whether the refund has been approved or rejected.

Approved refunds will be processed back to your original payment method within a few business days. The actual posting time depends on your bank, card issuer, or payment provider.

Late or Missing Refunds

• Please first check your bank account or card statement again.
• Contact your card issuer, bank, PayPal, Shop Pay, or other payment provider, as processing time may vary.
• If you still have not received your refund after checking with your payment provider, please contact us at service@haolic.com.

Exchanges

Exchanges are handled based on product condition, stock availability, and the nature of the issue. If your item is defective, damaged, or incorrect, please contact us within 72 hours of delivery with photos, videos, and your order number.

Our team will review the case and confirm whether a replacement item, replacement part, repair support, exchange, or refund is the most appropriate solution.

Gifts

If the item was marked as a gift at the time of purchase and is approved for return, you may receive store credit after the returned item is received and inspected.

If the item was not marked as a gift, the refund will be issued to the original purchaser and original payment method.

Return Instructions

Please contact us at service@haolic.com for authorization before returning any product. We will provide the correct return instructions after reviewing your request.

• Unauthorized returns may not be accepted or refunded.
• Please do not return printers, parts, or consumables without written approval from our support team.
• Returned items must be packed securely with all original packaging and accessories.

For high-value returns, especially items over $500, we recommend using a trackable shipping service and purchasing shipping insurance.

Pre-Order Deposits

If your order is a pre-order, deposit order, or reservation order, the cancellation and refund terms may be different from standard product orders.

Please refer to the terms shown on the specific pre-order or deposit product page before placing the order. Unless otherwise stated, deposit payments may be non-refundable and non-transferable after confirmation.