Warranty Policy

Warranty Coverage

Warranty coverage applies to eligible Haolic products purchased directly from Haolic or authorized sales channels. Warranty terms may vary depending on the product model, component type, purchase date, and order agreement.

Printer Accessories

Eligible accessories related to Haolic printers are covered by a 12-month limited warranty from the date of purchase, unless otherwise stated on the product page or order confirmation.

Mainboard / Control Board

• Single-head printer mainboards may be covered by a 6-month limited warranty from the date of purchase if the issue is confirmed to be a non-user-induced defect.
• For dual-head printers or special machine configurations, mainboard coverage may vary by product model and order terms. If the issue is outside warranty coverage, repair or replacement support may still be arranged at the customer’s expense.

Printheads and Ink-Contact Components

Printheads are sensitive consumable components and are affected by ink, maintenance, installation, cleaning habits, environment, and daily operation. Damage caused by ink contact, blockage, dried ink, improper installation, improper cleaning, third-party ink, or misuse is not covered by warranty.

Warranty Conditions

To keep warranty coverage valid, the printer must be used and maintained according to Haolic instructions, setup guidance, and recommended maintenance practices.

• Haolic ink and recommended consumables should be used for the printer whenever required.
• Damage caused by third-party ink, incompatible consumables, or improper maintenance is not covered.
• Warranty coverage applies only to the original customer who purchased the eligible Haolic product.
• Damage must be reviewed and confirmed by Haolic customer service or technical engineers as non-user-induced.
• Damage caused by user negligence, misuse, unauthorized repair, modification, improper storage, or improper operation is not covered.
• Normal wear and tear, consumables, routine maintenance parts, and cosmetic damage that does not affect product function are not covered.

Warranty Costs

Within One Month of Receipt

If a covered component is confirmed to be defective within one month of receiving the printer, Haolic may cover the cost of the replacement component and the related shipping fee.

After One Month of Receipt

If a covered component is confirmed to be defective after one month, Haolic may cover the cost of the replacement component during the applicable warranty period. Shipping fees may be the responsibility of the customer.

Return Policy for Printers

Printer returns must be requested and approved before the item is sent back. Because printers are high-value equipment and may be affected by ink installation, setup, and transportation, return eligibility depends on the product condition and the reason for return.

• Printers that have not had ink installed and remain in original condition may be eligible for return review if the request is made within the applicable return window stated in our Refund Policy.
• Printers that have had ink installed, have been used, modified, damaged, or are missing original packaging, accessories, parts, or protective materials may not be eligible for return or exchange.
• Unauthorized returns may not be accepted or refunded. Please contact us first for approval and return instructions.

How to Request Warranty Support

To request warranty support, please contact us at service@haolic.com and include as much detail as possible.

Please prepare:

• Your order number;
• Printer model;
• Serial number, if available;
• A clear description of the issue;
• Photos, screenshots, or short videos showing the problem;
• Any error message or relevant setup information.

Our support team may ask for additional information to help confirm the cause of the issue and provide the most suitable solution.

Extended Warranty and Services

For customers whose Haolic printer is beyond the standard warranty period, we may offer extended warranty services or paid support options depending on the printer model and service availability.

1. Remote Expert Service: Professional remote assistance for troubleshooting, setup, maintenance, and technical questions.
2. Extended Warranty Program: Additional repair or parts support after the standard warranty period, where available.
3. Paid Parts and Repair Support: For issues outside warranty coverage, Haolic may help arrange replacement parts, repair guidance, or paid service solutions.

Limitations

This limited warranty does not cover indirect losses, production downtime, lost profits, failed jobs, material waste, or other incidental costs caused by product issues, shipping delays, maintenance problems, or user operation.

Warranty terms may be updated from time to time. The final warranty solution will be determined after review by Haolic customer service or technical support.