Shipping Policy
Haolic ships printers, equipment, and consumables to customers worldwide. We use protective packaging and trusted shipping partners to help your order arrive safely and efficiently.
Orders usually take 3–5 working days to prepare before dispatch.
After dispatch, delivery usually takes about 7–10 business days depending on your region.
We usually ship with FedEx, UPS, DHL, or other trusted freight partners.
Order Processing
Most orders require 3–5 working days for preparation, inspection, packaging, and dispatch. We do our best to process your order as quickly as possible while making sure the printer is properly protected for shipment.
During peak seasons, holidays, severe weather, customs delays, or other unexpected situations, processing or delivery times may be affected.
Shipping Method
We usually ship printers with common carriers such as FedEx, UPS, DHL, or other trusted freight partners. The final carrier may vary depending on the destination, warehouse location, product type, package size, and order details.
For orders shipped from a local warehouse, ground service may be used when it is the most suitable option for the destination and product. For international or special shipments, the shipping method may vary based on carrier availability and transportation requirements.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email and/or text message with a tracking number, if contact information was provided at checkout.
Please allow 1–3 working days for tracking information to update after the package has been handed over to the carrier.
Separate Shipments for Consumables
Ink, powder, film, and other consumables may be shipped separately from the machine due to transportation policies for liquids, powders, and printer equipment.
If your order includes both a printer and consumables, you may receive more than one tracking number, and the packages may arrive at different times.
Shipping Fee
We offer free shipping on most items to most countries.
Some remote areas or special delivery regions may require additional shipping fees. Any applicable shipping fee will be shown at checkout or confirmed by our team before shipment.
Wrong Address Disclaimer
Please make sure your shipping address is correct before placing your order. Once an order has been processed or dispatched, the shipping address may not be possible to change.
If you notice an incorrect shipping address, please contact us immediately at service@haolic.com. We will do our best to help, but we cannot guarantee address changes after dispatch.
Taxes, Duties & Customs
Import taxes, VAT, duties, customs clearance fees, or other local charges are not included in the product price unless clearly stated otherwise.
These charges are determined by your local customs authority and are the responsibility of the customer. Haolic can provide shipping documents to assist with customs clearance when needed.
Packaging
Printers are carefully prepared and packaged for freight shipment. Depending on the product, the machine may be preassembled or inspected before shipment.
To reduce the risk of damage during transportation, printers are usually protected with plastic film, foam, reinforced packaging, and wooden crate packaging when required.
Lost, Delayed, or Damaged Packages
If your tracking information shows a delay, damage, or delivery issue, please contact us as soon as possible with your order number, tracking number, photos, videos, or any notice from the carrier.
We will help review the shipment status and work with the carrier or warehouse to find the best available solution.
Returns
Return requests are handled according to our Refund Policy. Please contact us before returning any item, especially printers or large equipment, so we can confirm the correct process and return address.
Customers may be responsible for return shipping costs unless otherwise required by applicable policy or confirmed by our support team.
Questions about shipping or delivery? Contact us at service@haolic.com.