Privacy Policy

Information We Collect

When you purchase something from our store, contact us, create an account, subscribe to emails, or use our website, we may collect personal information that you provide to us.

This may include:

• Name, billing address, shipping address, email address, and phone number;
• Order details, product preferences, and purchase history;
• Payment-related information processed through secure payment providers;
• Messages, support requests, photos, videos, or troubleshooting details you send to us;
• Device, browser, IP address, and website usage information collected automatically when you visit our website.

How We Use Your Information

We use your information to operate our store, process orders, provide customer support, improve our website, and communicate with you.

We may use your information to:

• Process and fulfill your orders;
• Arrange shipping, delivery, returns, refunds, and warranty support;
• Provide sales assistance, technical support, and after-sales service;
• Send order confirmations, shipping updates, support responses, and service notices;
• Improve our website, products, customer experience, and marketing performance;
• Send email marketing or promotional updates when you have given permission or where allowed by applicable rules;
• Prevent fraud, protect our website, and comply with legal or regulatory obligations.

Consent

When you provide personal information to complete a transaction, verify payment information, place an order, arrange delivery, request support, or return a purchase, we use that information for the specific purpose you provided it.

If we ask for your personal information for a secondary reason, such as marketing, we will either ask for your consent or provide you with an opportunity to opt out where required.

Withdrawing Consent

You may withdraw your consent for marketing communications or certain data uses by contacting us at service@haolic.com.

Shopify and Payment Processing

Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that allows us to sell products and services to you.

Your data may be stored through Shopify’s data storage, databases, and applications. Payment information is processed through Shopify checkout and/or third-party payment providers. We do not directly store your full credit card number on our own website servers.

Payment providers follow security standards designed to protect payment information. After a transaction is complete, payment information is retained only as needed by the relevant payment provider, platform, or applicable legal requirements.

Third-Party Services

We may use third-party service providers to help operate our website, process payments, ship orders, manage email communications, provide customer support, analyze website performance, display reviews, run advertising, or improve the shopping experience.

These third parties may include, for example:

• Shopify and payment gateways;
• Shipping carriers and logistics partners;
• Email marketing and customer support tools;
• Analytics, advertising, and tracking tools;
• Review, video, popup, or other Shopify app providers.

These providers collect, use, and disclose information only as needed to provide their services to us, or according to their own privacy policies. Some providers may operate in different countries or jurisdictions.

Email Marketing

If you subscribe to our email list or provide permission where required, we may send you emails about Haolic products, updates, guides, promotions, and related information.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or contacting us at service@haolic.com.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to help the website function, remember cart information, improve browsing experience, analyze traffic, and support advertising or marketing performance.

Cookies may be used for:

• Essential store functions, such as cart and checkout;
• Website analytics and performance measurement;
• Personalized content, email marketing, and advertising;
• Fraud prevention, security, and session management.

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, cart behavior, checkout, or user experience.

Data Security

We take reasonable precautions and use industry-standard practices to help protect your personal information from unauthorized access, misuse, disclosure, alteration, or loss.

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work with established platforms and service providers to help protect your information.

Data Retention

We retain personal information for as long as needed to provide our services, fulfill orders, provide support, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

When information is no longer needed, we may delete, anonymize, or securely store it according to our business and legal requirements.

Your Rights and Choices

Depending on your location, you may have the right to access, correct, update, delete, restrict, or request a copy of your personal information.

You may also have the right to opt out of certain marketing communications or request more information about how your personal data is used.

To make a privacy request, please contact us at service@haolic.com.

Age of Consent

By using this website, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given consent for any minor dependent to use this website under your supervision where permitted.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will take effect when posted on this website. If we make material changes, we may update this page to help you understand what has changed.

If our store is acquired, merged, reorganized, or transferred to another company, your information may be transferred as part of that transaction so we can continue providing products and services.