Terms of Service

Overview

This website is operated by Haolic. Throughout the site, the terms “we,” “us,” and “our” refer to Haolic. Haolic offers this website, including all information, products, tools, support resources, and services available from this site, conditioned upon your acceptance of these Terms of Service.

By visiting our website, browsing our products, contacting our team, or purchasing something from us, you agree to be bound by these Terms of Service, including additional terms, conditions, and policies referenced on this website.

If you do not agree to these Terms, you should not access this website or use our services.

Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have permission to allow any minor dependent to use this website under your supervision where permitted.

• You may not use our products, website, or services for any illegal or unauthorized purpose.
• You may not violate any laws in your jurisdiction, including intellectual property, copyright, customs, import, tax, or safety regulations.
• You must not transmit viruses, malware, destructive code, spam, or harmful content through our website.
• A breach of these Terms may result in cancellation of services or restricted access to our website.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time, where permitted by applicable law.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website, service, product content, manuals, software resources, images, videos, or support materials without our written permission.

The headings used in these Terms are included for convenience only and do not limit or affect the meaning of the Terms.

Accuracy of Website Information

We work to keep product information, specifications, pricing, shipping details, warranty information, and support resources accurate and up to date. However, information on this website may occasionally contain errors, omissions, outdated details, or differences from the final product configuration.

Product specifications, photos, videos, accessories, availability, pricing, shipping estimates, and service details may change without prior notice. Any reliance on website information is at your own discretion.

Modifications to Products, Services, and Prices

Prices for our products are subject to change without notice. We reserve the right to modify, update, discontinue, or limit any product, service, feature, promotion, or website content at any time.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of any product or service.

Products and Services

Certain products or services may be available exclusively online through our website. Product availability may be limited and is subject to change.

We make every effort to display product images, colors, dimensions, specifications, and machine features as accurately as possible. However, actual product appearance, configuration, accessories, packaging, or output may vary due to production updates, monitor display differences, or product version changes.

We reserve the right to limit sales of our products or services to any person, geographic region, or jurisdiction on a case-by-case basis.

Orders, Billing, and Account Information

You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for all purchases made through our store.

We reserve the right to refuse, limit, hold, review, or cancel any order you place with us. This may include orders that appear to be fraudulent, incomplete, high-risk, placed by unauthorized resellers, or affected by pricing or availability errors.

If we make a change to or cancel an order, we may attempt to notify you using the email address, phone number, billing address, or shipping address provided at the time of purchase.

Shipping, Delivery, and Taxes

Shipping times, carriers, delivery estimates, customs clearance, taxes, duties, and import fees may vary depending on destination, product type, warehouse location, carrier route, and local regulations.

Import taxes, VAT, duties, customs fees, or other local charges are not included in the product price unless clearly stated otherwise. These charges are the responsibility of the customer.

For detailed shipping terms, please review our Shipping Policy.

Returns, Refunds, and Warranty

Returns, cancellations, refunds, exchanges, replacement parts, and warranty support are handled according to the applicable store policies.

• For cancellations, returns, and refunds, please review our Refund Policy.
• For warranty coverage, repair support, and replacement parts, please review our Warranty Policy.
• Unauthorized returns may not be accepted or refunded.
• High-value equipment, printers with ink installed, consumables, custom items, or special-order products may be subject to additional limitations.

Pre-Orders, Deposits, and Reservations

Some products may be offered as pre-orders, deposit orders, reservation orders, or limited-availability launches. These orders may have special payment, cancellation, refund, balance payment, and shipping terms.

If a product page, invoice, checkout page, or written communication states specific pre-order or deposit terms, those terms will apply to that order.

Technical Support and Software Resources

Haolic may provide manuals, software links, drivers, remote support guidance, tutorial videos, setup resources, and troubleshooting assistance. These resources are provided to help customers operate and maintain their equipment.

You are responsible for following setup instructions, maintenance guidance, safety recommendations, and software installation steps carefully. Improper setup, unsupported modifications, third-party consumables, unauthorized repairs, or incorrect operation may affect product performance and warranty coverage.

Optional Tools and Third-Party Services

We may provide access to third-party tools, apps, payment providers, shipping carriers, analytics services, review tools, video tools, remote support software, or external resources.

These third-party services are provided “as is” and “as available.” We do not control every third-party service and are not responsible for their content, availability, security, policies, or performance.

Your use of third-party tools or websites is at your own discretion and may be subject to their own terms and privacy policies.

Third-Party Links

Certain links on our website may direct you to third-party websites or platforms that are not operated by Haolic. We are not responsible for examining or evaluating the content, policies, accuracy, or practices of third-party websites.

Please review the policies and terms of any third-party website before using their services or completing a transaction through them.

User Comments, Feedback, and Submissions

If you send us reviews, feedback, suggestions, photos, videos, testimonials, creative ideas, product comments, support materials, or other submissions, you agree that we may use, edit, reproduce, publish, translate, or display such content in connection with our business, website, support, marketing, or product improvement efforts where permitted.

You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, publicity, or intellectual property rights.

You may not submit false, misleading, abusive, defamatory, unlawful, obscene, or harmful content, or any code that could affect the operation of our website or services.

Personal Information

Your submission of personal information through our store is governed by our Privacy Policy.

Errors, Inaccuracies, and Omissions

Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, specifications, pricing, promotions, offers, shipping charges, delivery estimates, stock availability, warranty terms, or service details.

We reserve the right to correct errors, update information, change or cancel orders, or refuse fulfillment if any information is inaccurate at any time, including after an order has been submitted.

Prohibited Uses

In addition to other restrictions stated in these Terms, you are prohibited from using the website, products, content, or services:

• For any unlawful, fraudulent, abusive, or unauthorized purpose;
• To violate any applicable law, regulation, or third-party right;
• To infringe our intellectual property rights or the rights of others;
• To submit false, misleading, defamatory, offensive, or harmful information;
• To upload viruses, malware, malicious code, spam, phishing content, or harmful scripts;
• To scrape, crawl, copy, harvest, or misuse website content or customer information;
• To interfere with or bypass website security, payment security, or service functionality.

We reserve the right to terminate or restrict your access to the website or services for violating these prohibited uses.

Disclaimer of Warranties and Limitation of Liability

We do not guarantee that your use of our website or services will be uninterrupted, timely, secure, error-free, or completely accurate.

Except as expressly stated by Haolic, the website, services, information, and products are provided “as is” and “as available,” without warranties or conditions of any kind, either express or implied, to the maximum extent permitted by law.

To the maximum extent permitted by law, Haolic shall not be liable for indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, production downtime, failed jobs, material waste, loss of data, replacement costs, or similar damages arising from your use of the website, services, or products.

Indemnification

You agree to indemnify, defend, and hold harmless Haolic, our affiliates, partners, officers, directors, employees, contractors, service providers, suppliers, and licensors from any claim or demand, including reasonable attorneys’ fees, arising out of your breach of these Terms, your misuse of the website or products, or your violation of any law or third-party rights.

Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be considered severed from these Terms. The remaining provisions will remain valid and enforceable.

Termination

These Terms remain effective unless and until terminated by either you or us. You may terminate these Terms by ceasing to use our website and services.

If we determine or suspect that you have failed to comply with any provision of these Terms, we may terminate or restrict your access to our services without notice, and you will remain responsible for any amounts due up to the date of termination.

Entire Agreement

These Terms of Service, together with any policies posted on this website, constitute the entire agreement between you and Haolic regarding your use of our website and services.

Any failure by us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on this page. Changes will take effect immediately upon posting unless otherwise stated.

Your continued use of or access to our website after any changes are posted constitutes acceptance of those changes.