Warranty and Return Policy

1. Warranty Coverage

1.1 Mainboard Warranty

  • Dual-head Printer Mainboard: Not covered by warranty. Repairs can be arranged at the customer’s own expense.
  • Single-head Printer Mainboard: Covered by a 6-month warranty from the date of purchase, including one replacement if the mainboard is defective within the warranty period.

1.2 Printhead and Related Components Warranty

  • Printheads: No warranty is provided for printheads or components that have been damaged due to ink contact or improper usage.

1.3 Warranty for Other Accessories

  • Accessories related to Haolic printers are covered by a 12-month warranty from the date of purchase.

1.4 General Warranty Terms

  • Haolic ink must be exclusively used in the printer for the warranty to remain valid.
  • The warranty does not cover damages caused by the use of third-party inks, including printhead blockages.
  • The warranty applies only to customers who have purchased a Haolic printer.
  • Damages must be verified by our customer service team or engineers as non-user-induced.
  • Damages due to user negligence or misuse are not covered.

2. Warranty Costs

  • Within One Month of Receipt:
    If any covered component is damaged within one month of receiving the printer, Haolic will cover the cost of the component and the shipping fees.

  • Beyond One Month of Receipt:
    If damage occurs after one month, Haolic will cover the cost of the component, but shipping fees will be the responsibility of the customer.

3. Return Policy

  • Eligible for Return:
    Printers that are received within one week and have not had ink installed can be returned in their original packaging for an exchange or refund.

  • Ineligible for Return:
    If the printer has had ink installed, returns and exchanges are not accepted.

4. Extended Warranty and Services

For customers whose Haolic printer is beyond the standard 12-month warranty, we offer extended warranty services, including:

  1. Remote Expert Service: Access to professional remote assistance for troubleshooting and technical support.
  2. Extended Warranty Program: Additional coverage for repairs and parts replacements after the standard warranty period.